Shipping and return policies for Jacqui (재키)

Shipping Info

All merch items available here are shipped from Beeline Records in South Korea.

<<PLEASE NOTE>>

The impact of Covid-19 has led to shortages in air capacity and to an escalation of air carrier costs. As such, international shipping prices have increased to reflect additional air carrier surcharges that have been implemented.

Please expect arrival times to be longer than usual and please make sure to add Bandcamp's email notifications of your package shipment to your email safe-lists to keep updated on the progress and tracking info of your order. These emails are sent to the email address linked to the Bandcamp account that your purchase was made with.

We use the EMS (Korea Post) tracked delivery services to ship out orders. Approx arrival time 10 working days from dispatch.

--> DUE TO ONGOING RESTRICTIONS related to the current situation relating to the Covid-19 pandemic, there are significant delays and ongoing disruptions to services of many country’s postal operations.

Return Policy

Return Policy
We do our best to securely package orders for shipping, however we cannot ensure the conditions of shipment once an item has been handed over to and in transit with the postal carrier.

If item arrives in damaged packaging, please:
- Notify the delivery courier and take photos of the PACKAGING damage.
- Take photos of the CONTENT inside the opened packaging and any details of visible damage to items.

(We will need these to make the insurance claim with the postal carrier and can discuss replacements for damaged items once these claims have been made.)

If the item itself is faulty (not from the result of damage during transit), please contact us with details and to discuss exchange/returns.